FAQs, Shipping, Refund and Returns Policy

What age groups are your books suitable for?
Our books are designed for different age groups. Each product page includes a recommended age range to help you choose the right book.

Are your books available in both Kannada and English?
We create some books in Kannada and some in English. Our Kannada books are in-progress and will be made available soon.

What makes Hāvu Ēṇi Books different?
Our books combine engaging storytelling, creativity, and untouched, underrepresented themes or point of views. Our stories and activity books are culturally rooted, mindfully crafted, and made creatively joyful for Indian families.

Do your books have educational value?
Yes. While our books are designed to be enjoyable, they also help build creativity, critical thinking, emotional awareness, observation skills, and cultural understanding.

Ordering & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location.

Do you ship across India?
Yes, we ship to most locations across India.

Do you offer free shipping?
We periodically offer free shipping promotions. Please check the banner on our website for current offers.

How can I track my order?
Once your order is shipped, you will receive tracking details via email. In case, you do not receive an update, do reach out to us on Instagram DM or email.

Returns & Support

Can I return or exchange a book?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll help resolve the issue. Please record unpacking video which we will use to verify eligibility.

What should I do if my book arrives damaged?
Please email us a video of the unpacking of the package so we can review the damaged item. We will arrange a replacement where applicable.

How can I contact customer support?
You can reach us through our Contact page or by emailing our support team.

Accessories such as colors and pawns cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without sending the video recording of the unpacking of the package first to contactus@havuenibooks.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@havuenibooks.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

To return your product, you should mail your product to the address shared with you on email – will be shared on receiving your email request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.